Katia A "What do I think might help address this" and build your lit search around that question. We, as Gov 3.0 participants, are still trying to get our heads around what the problem is rather than the solution.
Millicent CParticipation: one way street, citizens give ideas to gov
Collaboration: citizens work on ideas with each other about gov
Big data: Network effects are relevant. What's new now is that we can take data that might have been bounded (eg, small) and combine it with a number of other data sets, thereby making that data part of Big Data.
See Many Eyes. Anyone can add their data to the data someone else has posted, and it tells a new story.
Guest speakers from the Jefferson Center, Kyle Bozentko (Exec Director), Anna Calderon from the Office of the President, Mexico, and Mike Bracken, Executive Director of Digital, Government Digital Service (UK)
Daniel K"Reconnecting the government to the users of government services." "No longer in the business of mass broadcast of services...government services that if not are personalized then customized"- Mike Bracken
Etay ZMike Bracken: in five years, we can expect "government services increasingly bespoked to individualized needs"
Daniel K"Hearing citizens better...flexible government that can incorporate the use of new tools and the usage of traditional methods so as not to create a greater divide." - Anna Calderon